Business Process Centre of Excellence

The Business Process Centre of Excellence capability within Convergenc3 provides organisations with strategic guidance on achieving operational excellence through establishing organisational structures that drive value and strategic business objectives.

Convergenc3 assists in designing best practice target operating models underpinned by digital automation, customer-centricity, and operational efficiency practices allowing organisations to thrive in the constantly growing and competitive markets.

Business Process Centre of Excellence

The Business Process Centre of Excellence capability within Convergenc3 provides organisations with strategic guidance on achieving operational excellence through establishing organisational structures that drive value and strategic business objectives.

Convergenc3 assists in designing best practice target operating models underpinned by digital automation, customer-centricity, and operational efficiency practices allowing organisations to thrive in the constantly growing and competitive markets.

Challenges businesses are currently facing

Through the Business Process Centre of Excellence, Convergenc3 helps clients to optimise their business structures and improve their business processes. Our team works with the client to define system and process objectives, scope, and metrics; to identify gaps and improvement opportunities; and to design and implement improvements. Our team also provides ongoing support to the client to ensure that the improvements are sustained.

Challenges businesses are currently facing

Through the Business Process Centre of Excellence, Convergenc3 helps clients to optimise their business structures and improve their business processes. Our team works with the client to define system and process objectives, scope, and metrics; to identify gaps and improvement opportunities; and to design and implement improvements. Our team also provides ongoing support to the client to ensure that the improvements are sustained.

Customer Guidance

We provide our clients with guidance, support and thought leadership on business process management and business process improvement. The Business Process Centre of Excellence helps organisations to achieve operational excellence by sharing best practices. We also offer a range of services to help organisations to benchmark their performance, assess their maturity and capability, and develop and implement improvement programmes.

Customer Guidance

We provide our clients with guidance, support and thought leadership on business process management and business process improvement. The Business Process Centre of Excellence helps organisations to achieve operational excellence by sharing best practices. We also offer a range of services to help organisations to benchmark their performance, assess their maturity and capability, and develop and implement improvement programmes.

  • The need to improve customer satisfaction and loyalty

  • The need to reduce costs

  • The need to increase operational efficiency

  • The need to improve compliance with regulations

  • The need to respond quickly to changes in the marketplace

  • The need to improve customer satisfaction and loyalty

  • The need to reduce costs

  • The need to increase operational efficiency

  • The need to improve compliance with regulations

  • The need to respond quickly to changes in the marketplace

Our approach to achieving best practice and operational excellence involves the following steps

Our impact:

Our impact:

1Improved customer satisfaction and loyalty

2Reduced costs

3Increased operational efficiency

4Improved compliance with regulations

5Faster response to changes in the marketplace

Our impact:

Our impact:

  1. Improved customer satisfaction and loyalty

  2. Reduced costs

  3. Increased operational efficiency

  4. Improved compliance with regulations

  5. Faster response to changes in the marketplace